Every FurReal order is processed swiftly. We aim to process all orders within 1- 3 working days (Monday to Friday, excluding weekends and public holidays) after you receive your order confirmation email.

Enjoy free worldwide shipping on orders over $75 for a limited time. Please note that duties and taxes may vary by destination.

We ship to the following countries, grouped by region:
North America
Canada, United States
Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Asia
Japan, Kuwait, Malaysia,Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, Turkey, United Arab Emirates, Vietnam
Oceania
Australia, New Zealand
South America
Brazil, Chile, Peru
We do not currently ship to the following countries: North Korea, Syria, Iran, Cuba, Sudan, and Crimea region.

• Once your package has shipped, here are the typical delivery timeframes:
  • United States: 5-7 business days
  • Europe: 10-12 business days
  • Canada: 7-10 business days
• Please note: These are estimated times. Actual delivery may vary due to factors like customs processing and local postal services.

A shipping confirmation email with a tracking number will be sent to you as soon as your order leaves our facility.

Lost or Missing Packages

Once a package has been marked as delivered by the shipping carrier to the address provided at checkout, responsibility for the shipment transfers to the recipient.

If tracking indicates a package has been delivered but cannot be located, Maison FurRéal will conduct an investigation with the carrier before any resolution considered.

Customers may be required to provide confirmation of non-receipt and cooperate with the investigation process.

Maison FurRéal reserves the right to determine the appropriate resolution based on carrier findings, order history and available evidence.Refunds for packages confirmed as delivered by the carrier are not typically available.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

Maison FurRéal cannot guarantee reimbursement or replacement for orders delivered to an incorrect address supplied by the customer.

Need Assistance?

If you experience any delivery issues, please contact our support team within 5 days of the delivery date so we can assist as quickly as possible.

Email: contact@furrealmaison.com