FAQs
Basic Inquiries (color/weight/size/style)
How many different products do you have? What are the differences between them?
Currently, there are two models available: flagship and Lite.
The flagship model is our featured version that includes heating and charging capabilities. It features dual-mode temperature control for warming hands and can also be used as a power bank.
The Lite model does not include heating or charging functions but is more lightweight, weighing only 170g.
What weight of dog can the leash handle? Can it be used for a xx kg dog?
Our product has passed a professional tensile strength test up to 60kg, capable of bearing the weight and force of dogs up to 15kg. However, for your and your dog's safety, we recommend it more for dogs without a habit of sudden dashing or those that dash occasionally. If your dog exceeds 15kg and has a habit of sudden dashing, please consider your purchase carefully.
Will this product easily slip or fail to hold onto a dog that likes to lunge forward?
We have a double-buckle design on the end of the leash. When using it, please make sure to wear it around your wrist. This prevents accidental slipping from your hand and allows you to detach the leash for outdoor tying or hang it on your wrist, freeing up your hands for other tasks.
Is the electronic version heavy? How long is the leash?
The flagship model weighs approximately 250g, similar to the weight of an iPhone. The Lite version weighs around 170g, making it even lighter! The leash is 2.6 meters long, perfect for urban dog walking needs.
Is the wristband adjustable?
Currently, the standard version of the leash is non-adjustable. In the future, we will also introduce more variations of wristbands, so stay tuned to FurReal for updates.
Do you have matching harnesses or collars?
They are not on the market yet, but they are already in the design phase. Stay tuned and follow us at FurReal to be the first to know about our new products!
Are these the only two products you have?
Yes, we are a new brand launched in 2023, and currently, these are the only two leash products we have. We aim to dedicate our time and effort to doing one thing well. In the future, we will introduce more great products. Stay tuned and follow us at FurReal to be the first to know about our new releases!
What are the main colors? Which color do you recommend?
We currently have four colors available. 'Ultimate Brown' and 'Sand Beige' are versatile and classic, perfect for everyday use. 'Vibrant Purple' and 'Moonlight Pink' are more unique, and they are our limited edition colors!
Are the colors stain-resistant?
Dark colors (Ultimate Brown) are generally more stain-resistant! For lighter colors, as long as they're not scratched or scraped, you can use a stain remover to wipe them off.
Can it be used on rainy days?
The Lite version can be used on rainy days. For the flagship version, it's better to avoid using it in rainy or snowy weather to prevent short circuits.
Electronics-related Questions
Can it be used below zero degrees Celsius?
The flagship leash features two levels of temperature control, with surface temperatures approximately around 45 degrees and 55 degrees Celsius. It has been tested and is suitable for outdoor use down to -5 degrees Celsius, though individual perception may vary.
How long does the heating function of the flagship model last? Up to what temperature? Will it become too hot to handle?
We've tested it in a refrigerator at 0 degrees Celsius and found that it can sustain heating for approximately 6 hours. The heating duration decreases as the temperature decreases. The flagship leash has a battery capacity of 4800mAh and features two adjustable temperature settings. The yellow light indicates low-temperature heating, with a surface temperature of around 45 degrees Celsius. The red light indicates high-temperature heating, with a surface temperature of around 55 degrees Celsius. It includes smart temperature control and overheating protection to prevent burns from low temperatures, ensuring safer use.
What is the battery capacity of the leash?
The flagship leash uses 21700 high-density explosion-proof lithium batteries, employing cutting-edge industry technology. The battery capacity is 4800mAh, with an output capacity of approximately 2500mAh. It can be used for emergency charging of mobile phones.
How do you turn on/off the heating function of the flagship model? How do you adjust the heating levels? Is there a user manual available?
1)"Discharge Mode (Heating/Phone Charging): Long press for 3 seconds to turn on/off the heating function.
2)Light Indicators:
Battery Status:
Rapid flashing white light (<10% battery) — Low battery.
Breathing white light — Charging.
Solid white light — Fully charged.
3)Heating Modes (Long press for 3 seconds to activate heating; after heating is on, short press for 1 second to switch modes):
Low-temperature heating mode (surface temperature around 45 degrees Celsius) — Yellow light solid on.
High-temperature heating mode (surface temperature around 50 degrees Celsius) — Red light solid on."
Can it heat up while charging your phone at the same time?
For safety reasons, it's best to avoid charging and heating simultaneously.
Can the power bank charge this leash?
Yes, it can. However, since both have power bank functions, if you want to use the power bank to charge this leash, you should first connect one end of the charging cable to the power bank and then connect it to the leash. The device connected first will default to the output source.
After receiving the product, can it be used for heating but not for charging?
This situation is usually due to low battery level. After receiving the product, it's recommended to charge the leash for 1 hour before using it.
Other Questions
Do you have any safety certifications?
Currently, our products have passed the US FCC, European CE, ROHS, Japan PSE certifications, as well as domestic household appliance certifications in China. Additionally, we hold national utility model patents and benefit from international design patent protection under the Hague Agreement. All components and mechanical structures of the product have undergone quality and safety testing with third-party inspection reports.
Do you have offline sales?
We have offline experience stores. May I ask in which city you are located? I can help you check the corresponding stores.