Unless otherwise specified by legal requirements in the country where the product is purchased, the warranty is valid for 1 year from the actual date of purchase. This warranty covers manufacturing defects and issues arising from normal use within this period. Please always keep your original sales receipt, as it serves as proof of purchase in case of a warranty claim.

Terms and Conditions

1. Inspection Upon Receipt: Please check the product as soon as you receive it. If there are any issues, contact the customer service center at your point of sale as soon as possible and present your original sales receipt as proof of purchase.
2. Warranty Coverage: This warranty covers manufacturing defects and faults arising from normal use, subject to evaluation by our service team.
3. Warranty Exclusions: Damage caused by improper use, including but not limited to:
4. Severe scratches or external damage.
5. Impact-related damage.
6. Water and/or dirt (including sand) ingress.
7. Rope damage or other structural wear.
8. Normal wear and tear from regular use, including moving parts, is not covered under warranty.

Warranty Claim Process

If you believe your product has a manufacturing defect, please contact our customer service team with product details and proof of purchase.

The product may need to be inspected before determining warranty eligibility.

Refund Policy

At Maison FurReal, we take pride in our luxury craftsmanship and innovation. Due to the exclusive and hygienic nature of our products, all sales are final, and we do not offer refunds.

For defective or incorrect items, please connect: contact@furrealmaison.com within 48 hours of delivery with images and proof of purchase. Our team will review your request for an exchange or store credit.